This is a base document; the merchant will confirm final details.
At Mossraven we want every service to meet its published scope. This policy describes cancellation and refund conditions.
Nature of the services
Our services are custom consulting and automation implementation. Because the work is personalized, refunds depend on project progress at the time of the request.
Cancellation before work starts
If you cancel before implementation begins, you receive a 100% refund.
Cancellation with work in progress
- Up to 25% progress: 75% refund.
- Between 25% and 50% progress: 50% refund.
- Over 50% progress: no refund, as the deliverable is in final production.
Progress is measured against the deliverables defined for the contracted service.
Delivered services
Once a service is delivered and accepted, no refunds apply. If a deliverable does not match its description, you have 7 calendar days to report it and we will fix it at no cost.
How to request a refund
Send your request to help@mossraven.com with your order number and reason. We reply within 5 business days. Refunds are issued via the original payment method.